My obligations as a patient

I must make a request for repeat prescriptions either online, in person at reception, writing or by fax please allow two working days before collecting them.

I accept that help and advice for non-urgent conditions should be dealt with in normal surgery hours.

I understand that I can see the doctor at normal surgery times with an appointment.
I will not smoke in any part of the building.

I understand that receptionists treat patients with courtesy and friendliness and I as a patient should treat the receptionists in the same way.

I understand that it is not the receptionist’s fault if the doctor is delayed.